Data Deletion Instructions

Last updated: 15 August 2026

This page explains how to request deletion of data held by Convowa, the WhatsApp CRM and marketing automation platform operated by PrimeNexa Technologies. We honour deletion requests from both our direct customers and from the end customers whose data our customers store in the platform.

Fastest route: email support@convowa.com with the subject line “Data deletion request”. We confirm within 5 business days and complete deletion within 30 days.

1. If you have a Convowa account

You can delete your data in either of two ways:

In the app — sign in at app.convowa.com, open Settings, and use the account or workspace deletion option. Workspace owners can delete the entire workspace, which removes all contacts, conversations, templates, and campaigns belonging to it.
By email — write to support@convowa.com from the email address registered on your account, stating whether you want your user account or the entire workspace deleted.

Deleting a workspace disconnects any linked WhatsApp Business Account and permanently erases the stored access credentials for it.

2. If a business messaged you using Convowa

If you are an end customer whose phone number or messages are stored by a business that uses Convowa, that business controls your data and we process it on their behalf. You may:

Contact the business directly and ask them to delete your contact record, or
Email support@convowa.com with your phone number and the name of the business. We will forward your request to them and assist with deletion where we are permitted to act.

You can also stop messages at any time by replying STOP to the business on WhatsApp, or by blocking the number in WhatsApp.

3. Removing Convowa's access via Facebook

If you connected a WhatsApp Business Account to Convowa through Facebook, you can revoke that access at any time:

Go to Facebook Settings → Business Integrations
Find Convowa (listed under PrimeNexa Technologies) and choose Remove

Revoking access immediately stops Convowa from sending or receiving messages for that account. To also erase the data already stored, submit a deletion request as described above.

4. What gets deleted

Your account profile, name, email, and login credentials
Contacts, tags, and custom fields in your workspace
Conversations and message history
Templates, campaigns, and delivery logs
Encrypted WhatsApp access tokens and channel connection details
Knowledge base documents and their embeddings

5. What we may retain, and why

We may retain limited records where required by law or for legitimate business purposes:

Invoices and payment records — retained for the period required by Indian tax and accounting law
Security and audit logs — retained up to 12 months to investigate abuse and fraud
Encrypted backups — purged on our rolling backup cycle, within 30 days

Retained records are minimised and are not used for marketing.

6. Timing

We acknowledge requests within 5 business days and complete deletion within 30 days. If a request will take longer, we will tell you why and give an expected date.

7. Contact

Data deletion requests and privacy questions:
support@convowa.com
PrimeNexa Technologies, West Bengal, India.

See also our Privacy Policy and Terms of Service.

Operated by PrimeNexa Technologies
House No. N0111, Vill/Post Nabagram, PS Jamalpur, Kalanabagram,
Purba Bardhaman, West Bengal 713166, India
GSTIN: 19BZIPR3437E1Z4 · primenexatech.com · support@convowa.com